SMR

Building the Knowledge Culture

Measurement and Metrics for Knowledge Services

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Registration is now open for Critical Success Factors: Measuring Knowledge Services. For knowledge workers, few subjects generate as much interest (and discussion) as measurement and metrics. In Critical Success Factors, we tackle the subject head-on, spending three weeks working together to identify methodologies, tools, and techniques that we can put to work in evaluating (and conveying the value of) information management, knowledge management, and strategic learning for colleagues in the parent organization. The course is part of Click U’s Premium Programs series, sponsored by SLA (but membership in SLA is not required to take the course). Critical Success Factors: Measuring…
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Connecting Drucker’s "Meaningful Outside" to Knowledge Services

Guy St. Clair

  With management and service delivery responsibility for knowledge services, the organization’s knowledge services director has a unique two-sided role to play. On the one hand, this person is the knowledge thought leader for the entire enterprise, with all the innovation-directed and future planning pressure that goes with that role. On the other hand, as the manager of the knowledge services business unit, however it is structured in the larger organization, this manager must ensure that information, knowledge, and strategic learning products and services are delivered as required. It’s a challenging task, this business of being two things at once.…
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From Communication to KD/KS

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We spend a lot of time thinking about our work as knowledge thought leaders, driving the knowledge development/knowledge sharing (KD/KS) process in the organizations where we are employed. And as I’ve been re-reading Brain Reich and Dan Solomon (their book Media Rules! Mastering Today’s Technology to Connect with and Keep Your Audience), I’m even more convinced now that it’s the communication “piece” that makes success happen when we’re seeking to build a knowledge culture in workplace. Whether we’re dealing with an external goal (like trying to bring a product to market – or keep it there) or working within the…
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