SMR

Building the Knowledge Culture

Connecting Drucker’s "Meaningful Outside" to Knowledge Services

Guy St. Clair

  With management and service delivery responsibility for knowledge services, the organization’s knowledge services director has a unique two-sided role to play. On the one hand, this person is the knowledge thought leader for the entire enterprise, with all the innovation-directed and future planning pressure that goes with that role. On the other hand, as the manager of the knowledge services business unit, however it is structured in the larger organization, this manager must ensure that information, knowledge, and strategic learning products and services are delivered as required. It’s a challenging task, this business of being two things at once.…
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From Communication to KD/KS

Guy St. Clair

We spend a lot of time thinking about our work as knowledge thought leaders, driving the knowledge development/knowledge sharing (KD/KS) process in the organizations where we are employed. And as I’ve been re-reading Brain Reich and Dan Solomon (their book Media Rules! Mastering Today’s Technology to Connect with and Keep Your Audience), I’m even more convinced now that it’s the communication “piece” that makes success happen when we’re seeking to build a knowledge culture in workplace. Whether we’re dealing with an external goal (like trying to bring a product to market – or keep it there) or working within the…
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Kindle Thoughts (2)

Guy St. Clair

The last post was Mr. Guy asking us to be a little patient with the so-called problems some folks are having with the Kindle. And I promised another post about a second subject having to do with the Kindle, but now there might have to be a third, since B&N has now entered the electronic reader marketplace in direct competition with Amazon. No. Don’t worry. Won’t get into that. This second Kindle post is about a more important subject relating to what’s happening in the Kindle marketplace. This is a much more disturbing story, and connects, I fear, much more…
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