SMR

Building the Knowledge Culture

Knowledge Services in Practice – Jeannette Privat of the King County Library System’s Nonprofit and Philanthropy Resource Center

Guy St. Clair

Marcie Stone has interviewed and come to know Jeannette Privat, a leading member of the specialized libraries community. For five decades Privat has focused on specialized librarianship, information management, and knowledge services delivery. In today’s KM/knowledge services marketplace, Privat continues to bring customer-focused products and services to a continually expanding target group: knowledge workers in the nonprofit and philanthropy community who must access information, knowledge, and strategic learning content to achieve organizational effectiveness. Working with the King County Library System’s Nonprofit and Philanthropy Resource Center, which she created in 2000, Privat brings the professional expertise, subject strengths, and marketing skills…
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In-Sourcing, Embedding, Outsourcing

Guy St. Clair

If you are in charge of managing strategic knowledge in your company, a serious challenges is to identify the best mechanism for ensuring the knowledge development/knowledge sharing (KM/KS) process.  Knowledge services brings information management, knowledge management, and strategic learning under the authority of one strategic knowledge manager, but the many different “pieces” of the operation are not always in sync. And a critically important issue has to do with: who-does-the-work? – that age-old conundrum in which I as the manager of the strategic knowledge function have to be something of a juggler or traffic cop. It’s my job – and…
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Explaining KM/Knowledge Services

Guy St. Clair

THE HEALTHCARE INDUSTRY IS A GOOD PLACE TO START One of the good things about modern society is the enormous diversity of professional work that moves society forward. One of the difficult things about modern society is all this professional diversity. It’s a challenge for a great many people to understand just what it is that this-or-that professional worker does in the workplace. What is it about their job that makes it interesting? Why do they do it? What kind of “contribution” are they making to society? Do they like working in this professional role? And when someone comes up…
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