SMR

Building the Knowledge Culture

In-Sourcing, Embedding, Outsourcing

Guy St. Clair

If you are in charge of managing strategic knowledge in your company, a serious challenges is to identify the best mechanism for ensuring the knowledge development/knowledge sharing (KM/KS) process.  Knowledge services brings information management, knowledge management, and strategic learning under the authority of one strategic knowledge manager, but the many different “pieces” of the operation are not always in sync. And a critically important issue has to do with: who-does-the-work? – that age-old conundrum in which I as the manager of the strategic knowledge function have to be something of a juggler or traffic cop. It’s my job – and…
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Explaining KM/Knowledge Services

Guy St. Clair

THE HEALTHCARE INDUSTRY IS A GOOD PLACE TO START One of the good things about modern society is the enormous diversity of professional work that moves society forward. One of the difficult things about modern society is all this professional diversity. It’s a challenge for a great many people to understand just what it is that this-or-that professional worker does in the workplace. What is it about their job that makes it interesting? Why do they do it? What kind of “contribution” are they making to society? Do they like working in this professional role? And when someone comes up…
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Closing the Digital Divide in Africa

Guy St. Clair

DEALING WITH DRUCKER’S “RESPONSIBILITY GAP” IN AFRICA A new special report from SMR International takes a look at efforts to train Africa’s youth in ICT and KM skills. Linking that effort to recent attention about the “responsibility gap” from the Drucker Institute at Claremont Graduate University, the report (“Closing the Digital Divide: Dealing with Drucker’s ‘Responsibility Gap’ in Africa”) takes the position that management leadership has a greater responsibility than simply achieving organizational effectiveness. In addressing what Peter Drucker used to refer to as the “responsibility gap,” SMR’s new report has five key points: Current examples of unprincipled behavior in…
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