SMR

Building the Knowledge Culture

Collaboration + Knowledge Sharing = Knowledge Services

Guy St. Clair

Collaboration is too important to neglect. Whether managers create a collaborative environment where collaboration “just happens,” or if strategic efforts are made to ensure that people collaborate, it’s now clear that the successful organization is one in which collaboration is a critical building block. Some years ago, Edward M. Marshall – who might have been considered the father of the collaborative workplace if Peter Drucker hadn’t got there  first – strongly advocated the collaborative environment. Marshall even went so far as to predict that collaboration would replace hierarchy as the preferred management methodology of the 21st century. It didn’t quite…
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Pakistani Floods: KM/Knowledge Services at Work

Guy St. Clair

Knowledge sharing is critical in disaster relief programs and post-disaster reconstruction and development. As learned in recent major relief activities (e.g., the Indian Ocean tsunami in 2004, Hurricanes Katrina and Rita in New Orleans in 2005, Haiti on 12 January of this year), the whole success of putting life back together for victims of natural disasters builds on how well – and how fast – knowledge can be shared and acted upon. The latest example of KM/knowledge services at the practical, every-day level  is seen in daily news clips from Pakistan, where flooding is destroying lives and communities at horrible…
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Strategic Learning: The Learning Organization + The Teaching Organization

Guy St. Clair

When we stop to give some thought to strategic learning and the role of training and development in the company, it’s easy to get side-tracked by searching for definitions, concepts, frameworks, and all those other distractions that strategic knowledge managers work with on a daily basis. Here at SMR International, we recommend cutting through the layers and make some effort to keep it just a simple as possible. When a client or colleague wants to talk about how to move forward with a program or a learning activity that will present the basics of, say, succession planning to middle management,…
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