SMR

Building the Knowledge Culture

Question: How Do Knowledge Workers Help with Information Overload?

Guy St. Clair

The Information Africa Organization (IAO) is a Non Governmental Organization (NGO) registered in Kenya by the NGO council. The main objective of the organization is to build capacity among the youth in Information Communication (ICT) to enhance use of information available in the cyberspace for development. The full description of IAO’s objective is found here. At the site, the current question under discussion has to do with information overload, a subject often given attention in the KM/knowledge services discipline. The IAO discussion forum raises the issue by noting that information overload and professional/scientific language are barriers to information flow, and…
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Is KM/Knowledge Services a Tool or a Discipline?

Guy St. Clair

Edwin Vargas at the LinkedIn Knowledge Management Group has responded to recent posts here, last week’s series about KM/knowledge services. Edwin’s question is valuable and will, I expect, help think about KM/knowledge services a little differently. In his response, Edwin tells us that his company is talking about getting vendors that provide tools for KM. He asks, “Is there such a thing? Is KM/knowledge services a discipline not connected to any application/tool or is this a tool, like Documentum, Open Text…. [and other] leaders in KM and CM?” Here’s my take, which I break down into the three elements of knowledge work…
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KM/Knowledge Services: Positional Advantage and Special Capabilities

Guy St. Clair

In a previous post discussing the value of testing organizational strategy and the implementation and maintenance of corporate knowledge strategy, I invited readers to look at “Thinking about Strategy,” an article in The McKinsey Quarterly Monthly Newsletter. In the article, describing “tests” for the company’s knowledge strategy, one such test asks if the strategy in question taps into a “true source” of advantage, with competitive advantage stemming from two “sources of scarcity,” positional advantage and special capabilities. Of course. And could there be a better approach for strategic knowledge professionals, as they seek to establish the company as a knowledge…
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