SMR

Building the Knowledge Culture

Starting KM in Your Organization: Here’s Your Strategic Road Map (Fourth Stop: Think Big and Lead the Change)

Guy St. Clair

The question we’re exploring: If you were given the task of starting KM in your organization, how would you begin? Let’s continue with our strategic road map: In our industry/profession, we make a lot of jokes about how those of us involved in knowledge management, knowledge services, and knowledge strategy development are trying to “change the world.” I submit that what we’re doing is indeed important, and while it’s fun to be a little light-hearted about our work, strategic knowledge professionals really are part of something very important happening in society (both globally and in our home countries). Our role – as…
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Starting KM in Your Organization: Here’s Your Strategic Road Map (Third Stop: Don’t Go It Alone)

Guy St. Clair

The question we’re exploring: If you were given the task of starting KM in your organization, how would you begin? Let’s continue with our strategic road map: The whole point of knowledge services is knowledge development and knowledge sharing (what we like to call “KD/KS”). So as we think about starting a KM initiative for the organization, let’s practice what we preach: Shouldn’t we share this experience. Shouldn’t someone else be involved? “Why anyone else?” you ask. “I’ve been tasked to start KM and it’s my responsibility.” Of course. And if it is going to be your responsibility (and if you’re going…
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Starting KM in Your Organization: Here’s Your Strategic Road Map (Second Stop: Define Your Terms)

Guy St. Clair

The question we’re exploring: If you were given the task of starting KM in your organization, how would you begin? Let’s continue with our strategic road map: When you’re looking to bring KM into the company, it’s critically important that everyone use the same language. You and your colleagues must understand the terms in the same way. So before you get too far along, give some attention to what you’re talking about. For example, what is your role in the company? You probably already have a title, and are part of a functional unit or department, but what do you do? How…
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