SMR

Building the Knowledge Culture

Starting KM in Your Organization: Here’s Your Strategic Road Map (Implementing Your Start-Up KM Initiative – Journey’s End?)

Guy St. Clair

NO WAY! Is that emphatic enough to make my point? The question we’re exploring is this: If you were given the task of starting KM in your organization, how would you begin? We’ve been developing a strategic road map for the project, and so far we’ve come up with ten basic steps, described in previous posts: 1. Define what you want to do 2. Define your terms 3. Don’t go it alone 4. Think big – and lead the change 5. Identify what’s been done already 6. Identify resources 7. Develop a corporate knowledge strategy 8. Develop your strategic plan 9.…
read more »

Starting KM in Your Organization: Here’s Your Strategic Road Map (Tenth Stop: Set Up Your Metrics)

Guy St. Clair

The question we’re exploring: If you were given the task of starting KM in your organization, how would you begin? Let’s continue with our strategic road map: Keep in mind that your KM start-up initiative won’t amount to much if you and your team can’t describe your progress. Milestones for monitoring and measuring success along the way have to be in place, and there are any number of management resources that can be brought into play. One place to begin is to ask, “What factors influence success in this company?” In Critical Success Factors: Management Metrics, Return-on-Investment, and Effectiveness Measures for Knowledge Services, Dale…
read more »

Starting KM in Your Organization: Here’s Your Strategic Road Map (Ninth Stop: Conduct the Knowledge Audit)

Guy St. Clair

The question we’re exploring: If you were given the task of starting KM in your organization, how would you begin? Let’s continue with our strategic road map: We choose the term “audit” for lots of reasons, and one of the best is the connection with the auditing principle in the financial industry: we’re doing more than conducting a “needs assessment” because we’re also making a judgement about knowledge services, determining how well we are doing what we’re doing now and then identifying needs and making recommendations for working better, for smarter KD/KS. As we move into the knowledge audit, we expect to examine…
read more »