SMR

Building the Knowledge Culture

Knowledge Workers in the New Environment (2)

Guy St. Clair

An earlier SMR post addressed the subject of careers in KM/Knowledge Services. Let’s continue. In my work I’m noticing more and more attention being given to different categories of knowledge workers. It’s not a new idea, and in his 1997 book Intellectual Capital: The New Wealth of Organizations (1997) Tom Stewart sorts through the employees doing knowledge work and comes up with a useful description of how the workplace has moved from the agricultural and industrial focus to the more knowledge-focused environment (“The flavor is unmistakable,” Stewart writes: “An ever-growing percentage of people are ‘knowledge workers’: Information and knowledge are both…
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The Knowledge Services/Change Management Connection

Guy St. Clair

The principles of change management and change implementation have been studied and written about by many people. Indeed, as noted below, Dale Stanley and I have written about the subject (and continue to discuss change management with our clients and colleagues often). In the essay referred to below, we provide what we call “The Four Principles of Change Management,” identifying these attributes: 1. Sponsorship 2. Champions and change agents 3. Organizational readiness and managing resistance 4. Communication planning I’m beginning to wonder, though, if there isn’t another “first principle” that knowledge strategists must think about before we embark on a…
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“Same Institution, Changing Culture, Different Economic Context, Different Set of Players….”

Guy St. Clair

Reviewing a few recent client assignments, I find myself intrigued when we get to speaking about what works and what doesn’t work. I’m also stimulated by comments offered in response to a previous SMR post about Sharing Techniques from the Development Community (which itself was inspired by Ian Thorpe’s Learning as Part of the Brand). As a result, I’m now seeing a perhaps-common thread, an opening for us to look at the connection between what we’re doing with KM/knowledge services and change management in the organizations we work with. Don’t run away. Yes, I know the term “change management” often brings about a…
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