SMR

Building the Knowledge Culture

Resistance – The Anti-KM Choice? Or Does Resistance have an Emotional Basis?

Guy St. Clair

Why do people resist? Is resistance something people choose? Do they have a choice or is resistance just something they “do” and can’t not do? And what can we – as managers and knowledge strategists – do about it? Here’s a typical situation. I was recently party to a discussion in which a friend was advising one of her colleagues about a certain situation in the workplace. In fact – and perhaps this is why I was drawn into the conversation – it had to do with a problem in a knowledge services environment. An initiative being introduced had been designed…
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