Building the Knowledge Culture

How We Talk about Knowledge Services: We Match the Language to the Situation

Guy St. Clair

A recent comment from a colleague stimulated some thinking: I’ve noticed that you avoid using the term KM and instead you use the combination of KD/KS. Am I right? Can you explain the reasoning for that? Well, I don’t think I “avoid” using the term KM. I do use it, but I use it selectively, as you’ll see (read on). It is a useful observation, though, and I’m very pleased to have this opportunity to share a few (more) thoughts about this new discipline we work in, and this knowledge domain that utilizes KM, knowledge services, and knowledge strategy to…
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