SMR

Building the Knowledge Culture

The Company’s Knowledge Services Focal Points – Your Critical Knowledge Services Custodians

Guy St. Clair

There are many ways to establish criteria for knowledge-sharing success, to ensure that the convergence of information management, knowledge management, and strategic learning (the classic definition of knowledge services) falls into place. One of the best is the appointment of a team of knowledge services focal points throughout the organization. It’s a management technique that can work in a number of situations, simply because the establishment of such a network or community of practice gives knowledge services practitioners (and other knowledge workers) someone to turn to when a knowledge-sharing issue comes up for discussion. In thinking about the work of the knowledge services…
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KM? Knowledge Services? Which Is It?

Guy St. Clair

“What’s this knowledge services you talk about so much, Guy?” Yes, it a question I get a lot, and true to form, I was recently asked about how I got involved in knowledge services. As most people who know me can attest, I’m always happy to supply a little history about knowledge services. And as we begin the new academic year, why not? Now that SMR International is into the 16th year since we introduced the concept (at least we think we did – we hadn’t heard anything about knowledge services until we started talking about it), it just makes sense to give some…
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