[The following is the text of the April 12, 2018 SMR Knowledge Services Podcast.] In our last podcast, I mentioned it was one of three in which we would speak about strategy, and about how we apply strategy development to what we call “knowledge strategy.” So, yes, today’s topic is once again about knowledge strategy. …
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Knowledge Services: Why We Measure
Recent comments from several new listeners brought up a subject I hear about pretty often, especially from people who have not yet had much experience with the distinction I make between knowledge management and knowledge services. To colleagues and clients who know me it’s not a big deal, since like many people I have long …
How Does Knowledge Services Work?
The previous post described two questions often asked about knowledge services: “How do I describe knowledge services?” and “How does knowledge services work?” In responding to the second question, we try to give the person asking the question an opportunity to apply knowledge services in a real-life situation. In my opinion the process is relatively simple, and I provide …
SMR Management Action Plans
SMR Management Action Plans for Knowledge Services (SMR MAPs), by Guy St. Clair & Dale Stanley Building the Knowledge Culture: The Knowledge Services Effect The KM/Knowledge Services Continuum: Building the Knowledge Services Strategic Framework Enterprise Content Management (ECM) for Knowledge Services: A Strategic Approach to Knowledge Asset Management Critical Success Factors: Management Metrics, Return-on-Investment, …
The SMR Team
SMR International specializes in the management of knowledge services and the relationship of knowledge services to knowledge strategy development. The company is known for excellence in delivering consulting, publishing, and strategic learning services to its clients, and the company’s reputation in its field is unsurpassed, thanks to the expertise and commitment of the finest team …