SMR

Building the Knowledge Culture

Announcing SMR International’s New Knowledge Services Blog

Guy St. Clair

  SMR’s Knowledge Services Blog (formerly called “Knowledge Services Notes”) is the continuation of SMR International’s corporate blog, the content we posted between 2009 and 2015. With the “new” blog, occasional posts provide information, comment, or other content relevant to SMR International’s core business (consulting services, strategic learning, and publishing). Other content is published in SMR Briefings and SMR Special Reports, all accessible through SMRShare, SMR International’s corporate knowledge capture site. All blog posts, reports, and briefings can be accessed through “Search this Site” (right) or “Browse by Date” (below right). Blog posts and other SMR International content are also announced through KM/Knowledge Services, the LinkedIn Group managed…
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Knowledge Services — The Recurring Question

Guy St. Clair

  A colleague — recently installed as the Knowledge Services Manager in a large organization — has asked for advice about how to explain knowledge services. He is proud of his new title, and he is comfortable with what he is expected to bring to the organization that has employed. Nevertheless, he often gets as the question we all deal with, almost on an never-ending basis: “Just what is knowledge services?” And the second part of the question: “How does knowledge services work?” Here’s my advice for answering the first question: Every business and every organization runs into snags in managing what its…
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How Does Knowledge Services Work?

Guy St. Clair

  The previous post described two questions often asked about knowledge services: “How do I describe knowledge services?” and “How does knowledge services work?” In responding to the second question, we try to give the person asking the question an opportunity to apply knowledge services in a real-life situation. In my opinion the process is relatively simple, and I provide this outline when I talk about how knowledge services works: A knowledge-sharing problem or a proposed knowledge-sharing innovation is identified. Here’s what you do: a. Define the problem or articulate the proposed innovation b. Describe the background — how did the subject come up?…
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