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Knowledge
Services
Specialist librarians, knowledge managers, information professionals,
and learning specialists know that the greatest challenge for
organizational leaders is to find solutions for:
- handling massive amounts of information
- dealing with the accumulated knowledge building up in the
enterprise every day
- getting people to share the knowledge they develop
Knowledge Services is the management methodology that enables organizations
to meet that challenge. It is a management approach in which knowledge
development and knowledge sharing (KD/KS) are basic to every transaction
and every interaction that occur.
As a management methodology, Knowledge Services is achieved
through the convergence of information management, knowledge
management, and strategic (performance-centered) training and
learning. Developed at SMR International, Knowledge Services
is an enterprise-wide management concept that enables companies
and organizations to achieve excellence, both in the performance
of internal staff and in their interactions with external customers.
More than just knowledge management, Knowledge Services is a
management practice that recognizes that the most critical asset
in any group or environment is what its people know. This knowledge—this
intellectual capital—is the organization’s primary
asset. Organizational success is assured when the organization
uses Knowledge Services for managing this corporate asset.
Significantly, Knowledge Services is people based. Unlike other
management methodologies dealing with information transfer, knowledge
management, and learning, with Knowledge Services the focus is
on people—on connections, collaboration, and constructive
cooperation. The focus is not on technology. Technology is the
tool, Knowledge Services is the methodology.
Organizations use Knowledge Services to:
- Ensure maximum ROI to the organization (whether through increased
profits or the successful achievement of other organizational
goals)
- Capture, manage, analyze, interpret, and customize the organization’s
intellectual capital
- Establish a proactive collaborative environment within the
organization
- Ensure that knowledge development and knowledge sharing are
basic in all information transactions, both within the organization
and with clients, suppliers, and other external stakeholders
Typical Knowledge Services responsibilities and activities include:
- Conducting organizational information/knowledge services
audits
- Conducting management reviews of information/knowledge/strategic
learning service delivery units
- Devising knowledge-development and knowledge-sharing retrieval
methodologies (particularly KD/KS tools and methodologies,
based on consumer need)
- Designing and implementing strategic (performance-centered)
training and learning programs
- Providing direct and cross-disciplinary connections for programs
with common subject and project goals
- Carrying out benchmarking and performance measurement studies
in Knowledge Services implementation
Learn more about Knowledge Services
here.
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