SMR

Building the Knowledge Culture

Starting KM in Your Organization: Here’s Your Strategic Road Map (Fifth Stop: Identify What’s Been Done Already)

Guy St. Clair

The question we’re exploring: If you were given the task of starting KM in your organization, how would you begin? Let’s continue with our strategic road map: Now you’ve spent a little time exploring the organization as a knowledge culture (remember the definition: a knowledge culture is an environment with shared beliefs and values about the role of knowledge in the company’s achievement of its corporate mission). As you’ve looked around, you’ve found some folks doing what you could define as KM work or taking some approach to knowledge services, although they might call it something else. With each of these, these knowledge…
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Collaboration + Knowledge Sharing = Knowledge Services

Guy St. Clair

Collaboration is too important to neglect. Whether managers create a collaborative environment where collaboration “just happens,” or if strategic efforts are made to ensure that people collaborate, it’s now clear that the successful organization is one in which collaboration is a critical building block. Some years ago, Edward M. Marshall – who might have been considered the father of the collaborative workplace if Peter Drucker hadn’t got there  first – strongly advocated the collaborative environment. Marshall even went so far as to predict that collaboration would replace hierarchy as the preferred management methodology of the 21st century. It didn’t quite…
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Basic Skills in Computer and KM/Knowledge Services: What Do Employers Want? How Do We Teach Those Skills?

Guy St. Clair

Here’s the scenario: you’re a department head in a company. You and HR have come up with a list of basic skills you require for anyone coming to work in the department. Among these are basic IT (information technology) or ICT (information and communications technologies) skills. What does the list include? A first past breaks requirements into four categories: computer skills, e-mail skills, word processing skills, and internet skills. Any thoughts about what the next level might include? What else does your staff need to have mastered, to be proficient with “computer” skills? Ditto “e-mail,” “work processing,” and “internet” skills?…
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