SMR

Building the Knowledge Culture

Meeting Madelyn Blair: Garnering Competencies for KM, Knowledge Services, and Knowledge Strategy

Guy St. Clair

[Guy St. Clair met Madelyn Blair at the recent KM Education Forum Summit in Washington. In their conversation, Madelyn described how asking two simple questions could lead to great success in identifying competencies for knowledge workers. Thanks to Madelyn for sharing this remarkable technique with SMR’s readers.] The business needed to look more carefully at the staff employed in what is usually called information technology (IT), information management (IM), or knowledge management (KM). The numbers of staff in these positions had been growing, and it was beginning to be more and more difficult to determine if someone was qualified for…
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What’s the KM “Flavor” at Your Workplace?

Guy St. Clair

Are you beginning to see several points of view about KM in your work? As knowledge workers, we’re exposed to (and are positioned to react to) a wide range of perspectives about how knowledge is managed in the workplace. I’m becoming more and more aware that colleagues (both knowledge workers and “others” – whoever these “others” might be!) are thinking about KM, knowledge services, and knowledge strategy in many different ways. Would it be helpful if we shared some of these different perspectives with one another? As for me, I’m thinking there are probably four ways people think about KM…
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The New KM: A Personal View

Guy St. Clair

From my perspective, and based on my observations as I move about the knowledge services community, the attributes of the new KM are becoming clear. Whether I’m working with clients or participating in discussions about KM and knowledge services  (including quite a lot of just chatting and general conversation with pals and professional colleagues), there seems to be a kind of KM/knowledge services framework falling into place, what I’m calling “the new KM.” Here’s what I’m seeing as this new “slant” on KM becomes part of our corporate and organizational management picture: 1. Knowledge services – the converging of information…
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