Delivering a keynote address next week to an international conference on Transformational Research for Sustainable Development. Have been asked to supply a little history about knowledge services, and happy to do so. Now that SMR International is about to observe the 10th year since we introduced the concept (at least we think we did – …
Pakistan Flooding/Knowledge Services: An Analysis
SMR’s August 26th post described the work of the United Nations Human Settlements Programme (UN-HABITAT) in helping Pakistanis, as the flood disaster moves into the post-disaster recovery phase. Pakistani Floods: KM/Knowledge Services at Work provides strategic knowledge managers with a dramatic example of how KM/knowledge services – as a management or functional discipline – comes …
Collaboration + Knowledge Sharing = Knowledge Services
Collaboration is too important to neglect. Whether managers create a collaborative environment where collaboration “just happens,” or if strategic efforts are made to ensure that people collaborate, it’s now clear that the successful organization is one in which collaboration is a critical building block. Some years ago, Edward M. Marshall – who might have been …
Blue-Collar Workers and KM/Knowledge Services Motivation: Testing the KD/KS Paradigm
A colleague finds himself in a strange professional situation, perhaps a classic management conflict. In the forward-thinking company where he works, he has been assigned to take knowledge development and knowledge sharing to “the floor.” His colleagues who manage strategic learning feel that it’s time for KD/KS to go live, so to speak, and everyone …
Knowledge Strategy Development: Lessons Learned
A six-month project to develop knowledge strategy for an international organization has been completed. As with similar assignments relating to knowledge strategy, one is left with both a sense of accomplishment that the big job is finished and a certain sense of sadness that the job is no longer the focus of one’s professional life. …
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