SMR

Building the Knowledge Culture

Other Voices: Jeri Lou McKinney Brings Knowledge Strategy to the Corporate Community

Guy St. Clair

  This post might to be considered (by some) as blatant promotion. Yep! They’re right about that. And Mr. Guy is making no apologies. Over the last couple of years I’ve become aware of how a colleague named Jeri Lou McKinney – in Dallas TX – is making a difference in getting the KM, knowledge services, knowledge strategy message across to the corporate community. McKinney is the founder and CEO of the Corporate e-Discovery Forum – Knowledge Strategy (CEDF-KS), which the non-profit organization started in 2006. I want to write about McKinney and CEDF-KS because I want to make sure that anyone…
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Starting KM in Your Organization: Here’s Your Strategic Road Map (Tenth Stop: Set Up Your Metrics)

Guy St. Clair

The question we’re exploring: If you were given the task of starting KM in your organization, how would you begin? Let’s continue with our strategic road map: Keep in mind that your KM start-up initiative won’t amount to much if you and your team can’t describe your progress. Milestones for monitoring and measuring success along the way have to be in place, and there are any number of management resources that can be brought into play. One place to begin is to ask, “What factors influence success in this company?” In Critical Success Factors: Management Metrics, Return-on-Investment, and Effectiveness Measures for Knowledge Services, Dale…
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Starting KM in Your Organization: Here’s Your Strategic Road Map (Seventh Stop: Develop a Corporate Knowledge Strategy)

Guy St. Clair

The question we’re exploring: If you were given the task of starting KM in your organization, how would you begin? Let’s continue with our strategic road map: However you interpret your assignment, recognize that developing strategy is fundamental. You have to know where you are going, and giving some thought to the organization’s knowledge strategy will not only get you on your way, you’ll begin to frame your goals with the practicalities of how you are going to attain those goals. A corporate knowledge strategy is in two parts. The first – what we usually call “knowledge strategy” – is very inspirational…
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