SMR

Building the Knowledge Culture

KM/Knowledge Services: What Works?

Guy St. Clair

Welcome to 2011 and what I’m seeing as a new world for KM/knowledge services. More and more people, it seems to me, are speaking about knowledge strategy and the importance of the connection between an organization’s business/management strategy and its knowledge strategy. At the same time, KM has been around long enough that we’re now seeing considerable re-evaluation – you might call it – of the whole approach to organizational KM. Here at SMR International, we use the knowledge services construct (merging information management, knowledge management, and strategic learning) as the expanded framework for KM. It’s perfect, and knowledge services…
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Learn: Building the Knowledge Culture

Guy St. Clair

YOUR ROLE IN BUILDING THE KNOWLEDGE CULTURE IN YOUR ORGANIZATION The SMR International corporate mission is to help organizations build their own knowledge culture, to use knowledge for achieving the parent organization’s corporate mission and for enabling everyone affiliated with the company to pursue the same corporate vision. In its strategic alliance with SLA, SMR International now offers a course in the subject and strategic knowledge professionals can learn how to lead the knowledge culture strategy in their organizations. Just contact SMR International to learn how to have the SLA team come to your organization for customized strategic learning about building the knowledge…
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Learn: Measuring KM/Knowledge Services

Guy St. Clair

Save the date: Friday, June 11, 2010 – New Orleans, LA USA The course: KMKS 08 Critical Success Factors: Measuring Knowledge Services Learn techniques and tools for measuring success in knowledge services in this popular Click U course. You’ll learn about the value of metrics in the KM/knowledge services process and have the opportunity to focus on organizational service comparisons for continuous improvement. Once you’ve had this course, you’ll understand how you can use benchmarking, user evaluations, discussion tracking, and how to deal with intangible assets. This is your opportunity to show management just how good your work is (and…
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