SMR

Building the Knowledge Culture

Starting KM in Your Organization: Here’s Your Strategic Road Map (Fifth Stop: Identify What’s Been Done Already)

Guy St. Clair

The question we’re exploring: If you were given the task of starting KM in your organization, how would you begin? Let’s continue with our strategic road map: Now you’ve spent a little time exploring the organization as a knowledge culture (remember the definition: a knowledge culture is an environment with shared beliefs and values about the role of knowledge in the company’s achievement of its corporate mission). As you’ve looked around, you’ve found some folks doing what you could define as KM work or taking some approach to knowledge services, although they might call it something else. With each of these, these knowledge…
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Basic Knowledge Sharing: Saving Lives

Guy St. Clair

OK. Perhaps the title is a little dramatic, but if you take a look at today’s blog post from Dr. John D. Halamka you’ll have a quick lesson in the basics (and the rewards) of KD/KS, that knowledge development/knowledge sharing we speak about so much. A Japanese Starbucks Model for Healthcare Quality describes the simplest of ideas for ensuring that a specific order placed at Starbucks is implemented correctly throughout the order-delivery process. Dr. Halamka’s good idea is to apply the framework for dispensing medications. Reading his thoughts, I was struck by what a neat KD/KS example this is: the knowledge…
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Talking the Talk: The Language We Use When We Speak about Knowledge Sharing

Guy St. Clair

As we move deeper into the new year, let’s review some of the terms we use when we speak about knowledge sharing. In the corporate environment these days, we’re all pretty much agreed that organizational effectiveness is largely dependent on the quality of knowledge sharing practiced throughout the organization, with the ideal being some level of success in the establishment of an enterprise-wide knowledge culture. It doesn’t matter much what type of organization we’re affiliated with (although at our company the focus these days seems to be on organizations in the for-profit sector). Any organization must – if it is…
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