SMR

Building the Knowledge Culture

Isn’t the KM/Knowledge Services Connection Missing? Steve Denning’s Post on Tom Friedman’s Column

Guy St. Clair

Take a look. Steve Denning has written a useful and stimulating post (and has had some fascinating comments in response). Read Steve’s post here. It has to do with a recent Tom Friedman column. Don’t know if you read Tom’s work. I do, and I always find myself impressed with Tom’s insight. His column last week, about an imaginary WikiLinks-type activity in China (“From WikiChina“) was intriguing and really got me thinking as I headed off on a long journey. Tom’s idea was to describe what the situation might have been if, as he put it, “China had a WikiLeaker and we…
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Drucker Management for Libraries

Guy St. Clair

The management of non-profits was always one of Peter Drucker’s great interests, and he gave much attention to the role of management excellence and its importance for non-profits, particularly later in his work. In The Five Most Important Questions You Will Ever Ask About Your Nonprofit Organization (San Francisco: Jossey-Bass, 1993), Drucker expressed his goals for nonprofit organizations: “Although I don’t know a single for-profit business that is as well managed as a few of the nonprofits, the great majority of the nonprofits can be graded a ‘C’ at best. Not for lack of effort; most of them work very…
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Corporate Social Responsibility (CSR): Who’s Doing What? What’s the Strategy Behind the Effort?

Guy St. Clair

A study being undertaken at SMR International seeks to identify and publish steps leading to the development and implementation of a corporate social responsibility strategy. Just as they identify and share the elements of organizational knowledge strategy (and indeed of strategies for many other functions), organizational leaders must identify and examine steps to take to move forward with a workable corporate social responsibility strategy, ideally one that contributes to (or influences) corporate effectiveness. Definitions of corporate social responsibility (CSR) vary, with the focus in some on corporate self-regulation integrated into the company’s business model and others aimed at ethical business…
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