SMR

Building the Knowledge Culture

Guest Post from Ed O’Neal: A More Realistic Career Path for Knowledge Workers

Guy St. Clair

[Ed O’Neal and Guy St. Clair got to know one another at the recent KM Education Forum Summit in Washington, where they talked together about KM work in the corporate structure. Thanks to Ed for sharing his thoughts with SMR’s readers.]   In and out of KM for a career… I spent 24 years in the military before transitioning to the corporate world as an Organizational Effectiveness Leader for Manufacturing and then to KM. In my experience, few people are what might be called “pure” KM practitioners. Everyone seems to come to this work after experience in IT, information management,…
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Starting KM in Your Organization: Here’s Your Strategic Road Map (Implementing Your Start-Up KM Initiative – Journey’s End?)

Guy St. Clair

NO WAY! Is that emphatic enough to make my point? The question we’re exploring is this: If you were given the task of starting KM in your organization, how would you begin? We’ve been developing a strategic road map for the project, and so far we’ve come up with ten basic steps, described in previous posts: 1. Define what you want to do 2. Define your terms 3. Don’t go it alone 4. Think big – and lead the change 5. Identify what’s been done already 6. Identify resources 7. Develop a corporate knowledge strategy 8. Develop your strategic plan 9.…
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Starting KM in Your Organization: Here’s Your Strategic Road Map (Tenth Stop: Set Up Your Metrics)

Guy St. Clair

The question we’re exploring: If you were given the task of starting KM in your organization, how would you begin? Let’s continue with our strategic road map: Keep in mind that your KM start-up initiative won’t amount to much if you and your team can’t describe your progress. Milestones for monitoring and measuring success along the way have to be in place, and there are any number of management resources that can be brought into play. One place to begin is to ask, “What factors influence success in this company?” In Critical Success Factors: Management Metrics, Return-on-Investment, and Effectiveness Measures for Knowledge Services, Dale…
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