SMR

Building the Knowledge Culture

Knowledge Workers in the New Environment (3)

Guy St. Clair

  In the August 29th SMR post we gave attention to knowledge workers, a first “category” for people working in the knowledge domain. Another category is that of strategic knowledge professionals. These are knowledge development/knowledge sharing (KD/KS) employees often thought of as a company’s “information professionals,” “content professionals,” “IT specialists,” “information managers,” or any of the myriad new titles coming into the knowledge lexicon these days. As KM and knowledge services continue their move toward enterprise-wide acceptance (including acceptance and – to some extent – enthusiasm in the management community at large), we see the valuable role of the strategic knowledge professional extending…
read more »

KM/Knowledge Services & Archives: Results & Rewards

Guy St. Clair

If the KM/knowledge services/archives connection is going to make sense (and perform as the critical element of enterprise management it is expected to be), we have to go back to the “why.” What’s the reason behind a knowledge strategy that includes archives management? What are organizational expectations with respect to legacy content? Management expectations? Four considerations apply: 1. Enterprise-wide awareness. Already mentioned (and sadly not given as much attention when we’re speaking about enterprise records and archives), the more people affiliated with the company know about what’s available to them, the more inclined they are to incorporate historical information into…
read more »

KM/Knowledge Services & Archives: Get Practical

Guy St. Clair

There are five critical issues we need to think about in making the KM/knowledge services/archives connection: figuring out what you need, identifying who’s responsible, developing a strategy, developing solutions, and implementation. Now we must identify the steps we take to make that connection practical. Those of us who work in this field use the tagline that with knowledge services we are “putting KM to work” – knowledge services is the practical side of KM. What does that mean? Simply that if we want to look at practical applications for knowledge services with respect to archives management, we bring in what…
read more »