SMR

Building the Knowledge Culture

Is KM/Knowledge Services a Tool or a Discipline?

Guy St. Clair

Edwin Vargas at the LinkedIn Knowledge Management Group has responded to recent posts here, last week’s series about KM/knowledge services. Edwin’s question is valuable and will, I expect, help think about KM/knowledge services a little differently. In his response, Edwin tells us that his company is talking about getting vendors that provide tools for KM. He asks, “Is there such a thing? Is KM/knowledge services a discipline not connected to any application/tool or is this a tool, like Documentum, Open Text…. [and other] leaders in KM and CM?” Here’s my take, which I break down into the three elements of knowledge work…
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Knowledge Thought Leaders: An Exercise

Guy St. Clair

Thanks to all who have participated in our discussion about organizational thought leaders. Before we move on to another subject, let’s review with a little exercise: Think about five people in your company who, in your opinion, are knowledge thought leaders (keep the names to yourself). As you think about these people, list five characteristics for each person that contribute to his or her role as a knowledge thought leader. Also think about how, from your perspective, these characteristics connect with your estimation of the person’s role as knowledge thought leader (in other words, why is this or that particular…
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Knowledge Thought Leaders: A Practical Question

Guy St. Clair

Sergio Storch in Brazil offers an intriguing dialogue opportunity in his response to the last post about knowledge thought leaders. So intriguing, in fact, that I want to be sure the question gets thrown out to all our readers, so I’m highlighting it as a separate post. Here’s his practical question: In a concrete situation where you have a large organization and want to identify the KM thought leaders, which of these methods would you prefer? a) formulate the traits of these guys and then ask the managers to tell you who in their teams fits to each of these…
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