SMR

Building the Knowledge Culture

Knowledge Workers in the New Environment (4): The Knowledge Strategist

Guy St. Clair

  The third type of knowledge professional I’ve identified is the organizational or corporate knowledge strategist, the employee whose work is that generally thought of as the management of knowledge services. With knowledge services usually defined –  as noted in earlier posts on this subject – as the convergence of information management, KM, and strategic learning, or, perhaps better put, as developing and implementing strategies for managing information, knowledge, and corporate or organizational learning, these activities provide focus for the knowledge strategist for matching the corporate knowledge strategy with the organization’s business strategy or mission. The knowledge strategists are the people who design and plan…
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Starting KM in Your Organization: Here’s Your Strategic Road Map (Implementing Your Start-Up KM Initiative – Journey’s End?)

Guy St. Clair

NO WAY! Is that emphatic enough to make my point? The question we’re exploring is this: If you were given the task of starting KM in your organization, how would you begin? We’ve been developing a strategic road map for the project, and so far we’ve come up with ten basic steps, described in previous posts: 1. Define what you want to do 2. Define your terms 3. Don’t go it alone 4. Think big – and lead the change 5. Identify what’s been done already 6. Identify resources 7. Develop a corporate knowledge strategy 8. Develop your strategic plan 9.…
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Starting KM in Your Organization: Here’s Your Strategic Road Map (Tenth Stop: Set Up Your Metrics)

Guy St. Clair

The question we’re exploring: If you were given the task of starting KM in your organization, how would you begin? Let’s continue with our strategic road map: Keep in mind that your KM start-up initiative won’t amount to much if you and your team can’t describe your progress. Milestones for monitoring and measuring success along the way have to be in place, and there are any number of management resources that can be brought into play. One place to begin is to ask, “What factors influence success in this company?” In Critical Success Factors: Management Metrics, Return-on-Investment, and Effectiveness Measures for Knowledge Services, Dale…
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