SMR

Building the Knowledge Culture

Knowledge Workers in the New Environment (4): The Knowledge Strategist

Guy St. Clair

The third type of knowledge professional I’ve identified is the organizational or corporate knowledge strategist, the employee whose work is that generally thought of as the management of knowledge services. With knowledge services usually defined –  as noted in earlier posts on this subject – as the convergence of information management, KM, and strategic learning, or, perhaps better put, as developing and implementing strategies for managing information, knowledge, and corporate or organizational learning, these activities provide focus for the knowledge strategist for matching the corporate knowledge strategy with the organization’s business strategy or mission. The knowledge strategists are the people who design and plan knowledge-related…
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“Same Institution, Changing Culture, Different Economic Context, Different Set of Players….”

Guy St. Clair

Reviewing a few recent client assignments, I find myself intrigued when we get to speaking about what works and what doesn’t work. I’m also stimulated by comments offered in response to a previous SMR post about Sharing Techniques from the Development Community (which itself was inspired by Ian Thorpe’s Learning as Part of the Brand). As a result, I’m now seeing a perhaps-common thread, an opening for us to look at the connection between what we’re doing with KM/knowledge services and change management in the organizations we work with. Don’t run away. Yes, I know the term “change management” often brings about a…
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Is KM/Knowledge Services a Tool or a Discipline?

Guy St. Clair

Edwin Vargas at the LinkedIn Knowledge Management Group has responded to recent posts here, last week’s series about KM/knowledge services. Edwin’s question is valuable and will, I expect, help think about KM/knowledge services a little differently. In his response, Edwin tells us that his company is talking about getting vendors that provide tools for KM. He asks, “Is there such a thing? Is KM/knowledge services a discipline not connected to any application/tool or is this a tool, like Documentum, Open Text…. [and other] leaders in KM and CM?” Here’s my take, which I break down into the three elements of knowledge work…
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