SMR Learning is recognized internationally for the excellence of its professional development and learning programs. In addition to providing courses and professional development programs for clients in the United States and Canada, the company’s workshops and training programs are enthusiastically received in Australia and New Zealand, South Africa, and throughout much of Europe.

Actively engaged in staff training and development for over two decades, SMR International has the experience and background to provide your organization with learning solutions that match your specific needs. The workshops described below (and custom-designed workshops for specific client needs) are available.

As for the subjects of the workshops, information management, knowledge management, and strategic (performance-centered) learning converge in Knowledge Services, the enterprise-wide management methodology that enables companies and organizations to achieve excellence, both in the performance of internal staff and in their interactions with external customers, and Knowledge Services is the focus of SMR Learning Workshops. Developed at SMR International, the Knowledge Services framework provides the critical link connecting the organization’s people and what they know with organizational success.

All SMR Learning Workshops utilize facilitated group discussion, interactive dialogue, and participation in structured exercises specifically designed to help attendees codify desired outcomes. Most of the workshops are one-day programs.

SMR Learning Workshops are organized under the general supervision of Guy St. Clair, the company’s President and Consulting Specialist for Knowledge Management and Learning, who also conducts many of the programs. Guy St. Clair’s most recent book, Beyond Degrees: Professional Learning for Knowledge Services, was published by K.G. Saur in 2003.

SMR International's newest workshops are "Thriving in the New Information Profession: The Fundamentals of Knowledge Services" and "Getting to Phase Two in Knowledge Services: Aligning Knowledge Management and Strategic Learning."

The following workshops are currently offered to SMR International clients:

• Re-Inventing Knowledge Management: The New Knowledge Services Paradigm
• Leadership and Knowledge Services: Developing the Management Framework for Enterprise Wide Success
• Establishing the Knowledge Services Environment in the Organization: Imagining the Future, Focusing on Results, Assessing Current Services
• Knowledge Services: The New Information Professional in the New Information Profession
• Getting to Knowledge Services: Results-Focused Change Management and Change Implementation for Improved Information Delivery
• Knowledge Services: Creating the Operations Structure
• From Specialized Library to Knowledge Nexus: Re-Inventing Information Management with Knowledge Services
• Using Knowledge Services to Build the Organization’s Knowledge Store
• Power and Influence: Cultivating Champions and Advocates for Knowledge Services
• The Real-Time Enterprise: How Knowledge Services Enables the Collaborative Workplace
• The Knowledge Services Advantage: Shaping the Organization for Performance Excellence
• The Knowledge Services/Information Audit: Determining How Well the Organization Management Information, Knowledge, and Strategic Learning
• Strategy Planning for Knowledge Services: Creating the Master Plan for the Organization Knowledge Nexus
• Entrepreneurial Librarianship: The Key to Effective Information/Knowledge Services Management
• Getting the Word Out: Communications Planning for Knowledge Services
• The Customer Focus: Client Relationship Management (CRM) for Knowledge Services
• Paying for Knowledge Services: Financial Strategies and Budgeting
• Determining Worth: Monitoring, Measuring, and Evaluating Knowledge Services in the Enterprise
• Cross-Functional Planning on the Grand Scale: Project Management in the Knowledge Services Environment
• KD/KS: Knowledge Development/Knowledge Sharing—Providing the Link Between Strategic (Performance-Centered) Learning and Information Management/Knowledge Management
• Change Management and Change Implementation
• Internal Consulting and Sharing Expertise
• Team-Based Management: Making it Work
• Problem-Solving: Using the Team-Based Approach
• Staff Performance Evaluation
• Managing the Transition from Support Staff to Supervisor
• Training Skills for Supervisors and Managers
• Work Flow Management
• Professional Image Development
• Critical Infrastructure Protection (CIP) and Disaster Preparedness—The Knowledge Services Solution