I was honored to be asked to speak for the 8th Annual Law Firm Chief Information & Technology Officers Forum in early February. The Forum was held in New York, and was connected with the annual LegalTech Conference. I was delighted to be with so many CIOs and CTOs working in the legal profession, and it was a great time for networking and meeting new friends and professional colleagues.
The subject of my presentation was “Take the Knowledge Strategy Lead at Your Firm: Ten Steps for Transitioning from CIO/CTO to Your Firm’s Knowledge Thought Leader.”
As often happens in these situations, I’m anxious to share my thoughts with clients, colleagues, and students. So moving beyond the legal profession, the “ten steps” presentation is now available in a more generic framework, which we’ve published as SMR’s next Special Report, Knowledge Strategy: Take Charge – Move Forward as the Knowledge Thought Leader in Your Organization. We think these ten steps will work in any organization and lead to better KD/KS management.
Here’s the summary:
Enterprise leaders now recognize that organizational success and organizational effectiveness relate directly to how well knowledge development and knowledge sharing (KD/KS) are managed.
Knowledge value is now understood. In today’s well-managed company, enterprise leaders connect information management, knowledge management (KM), and strategic learning – the convergence referred to as “knowledge services” – as the driver for a new management emphasis in the company.
Making that connection re-shapes the organization as a knowledge culture, a workplace environment in which KD/KS is practiced as well as it can be practiced. A company built as a knowledge culture uses collaboration, open communication, and excellence in KD/KS to achieve its mission.
The organization’s most valued employee is the knowledge strategist, the firm’s knowledge thought leader. For knowledge workers seeking to take on more responsibility in developing and implementing knowledge strategy, here are ten steps:
- Focus on personal and professional goals – is taking on the role of knowledge thought leader a job you want?
- Does the organization need a knowledge thought leader?
- How do things “work” in the company? How is KD/KS managed now?
- Has KD/KS – as a process – been worked on before? What were the results? What resources were required?
- Can you make a case for improved (better) KD/KS?
- The knowledge strategist is a leader, and KD/KS leadership starts with change management. Can you “think big”?
- Are you willing to conduct a thorough KD/KS assessment (“knowledge audit”)?
- Are you willing to learn everything you can about strategy, so you can develop the corporate knowledge strategy?
- Are you enthusiastic? You will be required to raise awareness about the company’s knowledge strategy.
- All things considered, are you willing to take on the challenge of moving the organization to a knowledge culture?