Guy St. Clair, SMR International President and Knowledge Services Consultant (and knowledge services evangelist) was interviewed by Mitzi Perdue in Blog Posts | by Mitzi. The conversation centered on “Knowledge Services: Crucial in Today’s Knowledge Economy,” and Guy spoke about knowledge services as a valuable approach to managing intellectual capital.
Dale Stanley, SMR International’s Senior Consultant and Marketing and Operations Manager, is the author of Managing Change: Vital to Your Project and Career Success in the latest issue of Information Outlook (July-August, 2017). Change management as Dale’s particular expertise and in his consulting and strategic learning activities, Dale is known for his ability to build, train, lead, and inspire high performance teams. With SMR International, Dale has management responsibility for the company’s strategic learning activities for the corporate sector and with Deb Hunt and Scott Brown he conducts webinars SLA’s KM/Knowledge Services Certificate Program (see below for the final 2017 courses, coming up in October and November). Dale’s article is published here with permission and in the Articles section of SMR Share, SMR International’s corporate knowledge capture site.
The one question most asked of knowledge strategists has to do with how to engage senior management in knowledge strategy and the development of the organizational knowledge culture. A solution is provided in Knowledge Services: Your Foundation for Building the Twentieth-First Century Knowledge Organization by Guy St. Clair. The article has been published in Issue 85 (Summer 2017) of Leader to Leader, the award-winning journal of the Frances Hesselbein Leadership Institute (formerly the Peter F. Drucker Foundation). Guy is SMR International’s President and Knowledge Services Consultant. In the article Guy provides direction for senior executives and organizational leaders seeking to initiate and implement knowledge services in the workplace.
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In Guy St. Clair’s Knowledge Services: A Strategic Framework for the 21st Century Organization, the emphasis is on knowledge sharing, on the development of a knowledge strategy built on knowledge services, and on the transition of any community, organization, or business into a knowledge culture.
In the book’s Preface, knowledge services is defined as:
“…an approach to the management of intellectual capital that converges information management, knowledge management, and strategic learning into a single enterprise-wide discipline. The purpose of knowledge services is to ensure the highest levels of knowledge sharing within the organization in which it is practiced, with leadership in knowledge sharing the responsibility of the knowledge strategist. This book is written to provide guidance for the knowledge strategist and to serve as a reference for that management employee.”
More information is available in the flyer for the book: Knowledge Services: A Strategic Framework for the 21st Century Organization, which can be accessed here.