Recent posts have suggested “tweaking” some of our definitions of knowledge services (see Nov 5 and Nov 12). But are we just talking to ourselves? A conversation with a colleague reminded me that much of our content is directed to people who know what knowledge services is all about. But what about those situations when we have …
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Other Voices: Building the Business Case for Knowledge Services
Knowledge services professionals and knowledge strategists are constantly on the look-out for advice about how to build (or if built, how to strengthen) the business case for knowledge services. It’s a subject that keeps coming up, one that keeps us all interested, and we like to hear what other people have to say. One approach …
SMR Special Report: Starting KM in Your Organization
Readers will recall a series of posts last spring, responding to a query posted at one of the LinkedIn Groups. Starting KM in Your Organization: Here’s Your Strategic Road Map was published in eleven posts at the SMR site. We’ve had requests to put the posts together into one document. For a quick read, here …
3S + 1S More: Cindy Hill’s Thoughts
[As we concluded the recent series of posts with advice about a KM start-up initiative, I saw Cindy Hill’s thoughts about Future Ready, Peter Drucker’s concept – from his Management: Tasks, Responsibilities, Practices (1999) – currently being used as Cindy Romaine’s theme in her leadership of the Special Libraries Association. Reprinted with permission. – Guy …
Groundswell in KM/Knowledge Services
Very impressed with the thinking of Charlene Li and Josh Bernoff and the concept they identify as “groundswell.” In fact, it’s the name of their book from last year (Groundswell: Winning in a World Transformed by Social Technologies). Published by Harvard Business Press, the book puts forward ideas (and explanations) about how leaders in companies …