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Can we connect measuring for knowledge services to project management’s controlling process? I think so and in this podcast I try to explain why we do it, and how.
For more on this subject, look at the announcement for Dale Stanley and Deb Hunt’s up-coming course in the SLA/SMR International series, beginning October 2, KMKS 106: Critical Success Factors: Measuring Knowledge Services. This course offers techniques and tools for measuring knowledge services success.
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