As we’ve moved forward with these podcasts, new listeners have been joining us at a steady pace, and most of our new listeners ask, quote naturally, what knowledge services is all about.
“What is this thing you’re calling ‘knowledge services,’ Guy? How do I learn the ‘basics’ of knowledge services?”
I’m happy to oblige, and this podcast — a re-posting of our first podcast — should answer your questions and give you insight into what we mean when we speak about knowledge services. In the podcast, I share with you some of my thinking about knowledge services, and why it is important for us — whether it’s on the job or in our personal lives — to have some understanding to the value of knowledge services in our interactions with others.
Good luck, and let me hear from you if you have any questions or further thoughts about knowledge services.
For more on this subject, look at the announcement for Dale Stanley and Deb Hunt’s up-coming course in the SLA/SMR International series, beginning November 6, KMKS 101: Fundamentals of Knowledge Management and Knowledge Services. This strategic learning course provides participants with the background they need to relate to knowledge services throughout the workplace. As noted often, the goal of knowledge services — characterized as the practical side of KM — is to strengthen research and enterprise-wide knowledge asset management, thus enabling contextual decision making and accelerated innovation. Participants learn techniques for implementing knowledge services — that is, for putting KM to work — and in doing so to support the organization as a knowledge culture. .