Explaining KM/Knowledge Services

THE HEALTHCARE INDUSTRY IS A GOOD PLACE TO START

One of the good things about modern society is the enormous diversity of professional work that moves society forward. One of the difficult things about modern society is all this professional diversity. It’s a challenge for a great many people to understand just what it is that this-or-that professional worker does in the workplace.

What is it about their job that makes it interesting? Why do they do it? What kind of “contribution” are they making to society? Do they like working in this professional role?

And when someone comes up to them at, say, a cocktail party or in a bar, just how do they explain what it is they do?

And knowledge workers have an even tougher time when it comes to this sort of thing, simply because knowledge as a concept isn’t something most people think about a lot. But when we connect what we do with something that affects just about everybody in their daily lives, we can almost see the light bulbs coming on.

So try this out. The healthcare industry is something we’re all involved with, and this imaginary little scenario might give us some ideas for the next time someone asks, “What’s KM/knowledge services all about, anyway?”

Take a look at Explaining KM/Knowledge Services: The Healthcare Industry is a Good Place to Start and see if some of the things going on in KM/knowledge services in healthcare can’t be transferred to some other fields of interest.