Four key steps ensure success in culture change with respect to KM/Knowledge Services: a formalized strategic learning functional unit in the organization, ongoing opportunities for awareness-raising about the value of KM/Knowledge Services, senior management sponsorship for KM/Knowledge Services, and structured succession planning to ensure that knowledge is shared and available after employees leave a position.
Culture Change: The KM/Knowledge Services Perspective
Now that KM/knowledge services has made its way into the corporate management lexicon, developing an enterprise-wide knowledge strategy becomes the next step.
The “Big Picture” – And our KM/Knowledge Services Targets
How knowledge services professionals advise management about their role in the organization affects their success in innovation.