It was about ten years ago that those of us working in KM began to realize that we needed something less amorphous and vague than the term “knowledge management.” As I noted in the last post, “knowledge management” just caused too much confusion when we tried to describe our work. As we tried to convey the …
KM/Knowledge Services: What Works?
Welcome to 2011 and what I’m seeing as a new world for KM/knowledge services. More and more people, it seems to me, are speaking about knowledge strategy and the importance of the connection between an organization’s business/management strategy and its knowledge strategy. At the same time, KM has been around long enough that we’re now …
Knowledge Thought Leaders
The most recent post from SMR asked readers to identify the characteristics of the knowledge thought leader, and the query opened a new line of discussion for those of us working with KM/knowledge services. Some responses came via several LinkedIn KM-focused groups (and selected responses were moved over to the comments block of the post). …
KM/Knowledge Services: Matching Business Strategy and Knowledge Strategy
For knowledge workers, being involved – either by choice or assignment – in the development of knowledge strategy is a rare opportunity. And a great way to strengthen (and then apply) knowledge management/knowledge services skills. Whether working on corporate knowledge strategy or trying to develop knowledge strategy for one or more business units, dealing with strategic …
KM/Knowledge Services & Archives: Results & Rewards
If the KM/knowledge services/archives connection is going to make sense (and perform as the critical element of enterprise management it is expected to be), we have to go back to the “why.” What’s the reason behind a knowledge strategy that includes archives management? What are organizational expectations with respect to legacy content? Management expectations? Four …
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