Delivering a keynote address next week to an international conference on Transformational Research for Sustainable Development. Have been asked to supply a little history about knowledge services, and happy to do so. Now that SMR International is about to observe the 10th year since we introduced the concept (at least we think we did – …
Strategic Learning: The Learning Organization + The Teaching Organization
When we stop to give some thought to strategic learning and the role of training and development in the company, it’s easy to get side-tracked by searching for definitions, concepts, frameworks, and all those other distractions that strategic knowledge managers work with on a daily basis. Here at SMR International, we recommend cutting through the …
Technology Failures in Nonprofits: Perhaps the Focus is in the Wrong Place
For several years, nonprofits have been trying to figure out how to bring the benefits of technology to developing countries and to others who do not have resources to participate in the technology revolution. [And as a personal aside: Did I say “revolution”? Can it still be a “revolution”? We’ve been living with computers since …
Blue-Collar Workers and KM/Knowledge Services Motivation: Testing the KD/KS Paradigm
A colleague finds himself in a strange professional situation, perhaps a classic management conflict. In the forward-thinking company where he works, he has been assigned to take knowledge development and knowledge sharing to “the floor.” His colleagues who manage strategic learning feel that it’s time for KD/KS to go live, so to speak, and everyone …
Knowledge Strategy Development: Lessons Learned
A six-month project to develop knowledge strategy for an international organization has been completed. As with similar assignments relating to knowledge strategy, one is left with both a sense of accomplishment that the big job is finished and a certain sense of sadness that the job is no longer the focus of one’s professional life. …