SMR

Building the Knowledge Culture

Explaining Knowledge Services

Guy St. Clair

  Recent posts have suggested “tweaking” some of our definitions of knowledge services (see Nov 5 and Nov 12). But are we just talking to ourselves? A conversation with a colleague reminded me that much of our content is directed to people who know what knowledge services is all about. But what about those situations when we have the opportunity to explain knowledge services to someone who is not one-of-us? If we’re speaking with a friend, a newcomer to knowledge work, even (wow!) a potential client, how do we talk about knowledge services? I gave the idea some thought and came up with the following. Would…
read more »

Other Voices: KMWorld 2015 — One Participant’s Impressions

Johel Brown-Grant

  [Editor’s Note: We welcome Guest Contributor Johel Brown-Grant, Ph. D. Johel is Knowledge Management Analyst, Office of Inspector General United States Postal Service, Washington, DC. His Twitter contact is @KMbyDrGrant and his email is 1johel@gmail.com. We are extremely pleased to share Johel’s “review” of the conference with clients and colleagues. — GStC] KMWorld, one of the country’s leading knowledge management organizations, recently (Nov. 2-5) celebrated its Knowledge Management and Enterprise Solution conference in Washington, DC. At this year’s conference, the 10th since its inception in 2006, the theme was Agile Knowledge Sharing and Innovation. Within that framework, the conference offered attendees three closely integrated programs: Enterprise Search…
read more »

Knowledge Services: More to Consider When We Think about What We Do

Guy St. Clair

  I was invited to speak to the New York Chapter of the Special Libraries Association on Tuesday evening, at the SLANY Annual Meeting. One of the resources I used seems to resonate with what we’ve been thinking about in some of our recent posts. Despite our line of work — that is, the organizations and subject specialities of our employers — those of us affiliated with knowledge services are always open to suggestions as to how our perceptions about ourselves and our work are understood by others. The resource I’m referring to is an article from Jim Hydock, VP and…
read more »