SMR International specializes in the management of knowledge services and the relationship of knowledge services to knowledge strategy development. The company is known for excellence in delivering consulting, publishing, and strategic learning services to its clients, and the company’s reputation in its field is unsurpassed, thanks to the expertise and commitment of the finest team of KM/knowledge services specialists working in the knowledge domain today.
Guy St. Clair
Guy St. Clair is President, Consulting Specialist for Knowledge Strategy, and Knowledge Services Evangelist for SMR International. In his professional work, Guy is recognized as an expert adviser in knowledge services and in building the organizational knowledge culture, with a special emphasis on knowledge strategy development.
Guy is a prolific author and a frequent speaker on management and leadership issues relating to KM and knowledge services. In a filmed interview (available for view on Guy’s Profile on LinkedIn) with Knowledge Value Chain® expert Timothy W. Powell, Guy talks about knowledge services and knowledge strategy. In another filmed interview (also available for view on Guy’s Profile on LinkedIn), Tony Saadat of Soutron Global, SMT International’s long-time strategic affiliate, interviews Guy about his book — Knowledge Services: A Strategic Framework for the 21st Century Organization — published in 2016 by De Gruyter. Guy’s other books are listed in his Wikipedia site and on his Amazon Author Page.
In June, 2017 Guy’s article “Knowledge Services: Your Foundation for Building the Twentieth-First Century Knowledge Organization” was published in Issue 85 of Leader to Leader, the award-winning journal of the Frances Hesselbein Leadership Institute (formerly the Peter F. Drucker Foundation). In the article, Guy provides direction for senior executives and organizational leaders seeking to initiate and implement knowledge services in the workplace.
Many of Guy’s presentations, articles, special reports, briefings for clients and colleagues, white papers, and other professional writings can be accessed through SMRShare. Additionally, SMR International blog posts can be accessed by subject using the search engine for the site (to the right) or accessed by date (see chronological listing, also to the right).
With Dale Stanley, Deb Hunt, and other members of the SMR International team, the company provides consulting services and strategic learning activities for a wide range of companies and organizations, including non-profit and not-for-profit organizations.
In addition to his work with SMR International, Guy teaches at Columbia University in the City of New York. In 2010 Guy came to Columbia to work with the university’s School of Professional Studies in developing the M.S. in Information and Knowledge Strategy program, and he was for four years a Lecturer and Subject Matter Expert for Knowledge Services in that program. Guy currently serves as Lecturer in Knowledge Services for the school’s Postbaccalaureate Studies Program, teaching Managing Information and Knowledge: Applied Knowledge Services.
Guy is also the Series Editor of Knowledge Services, the new series from Verlag Walter de Gruyter GmbH, Berlin, the scholarly publishing house specializing in academic literature. Guy and Barrie Levy, his Associate Lecturer at Columbia University, are the authors of the first title in the series, The Knowledge Services Handbook: A Guide for the Knowledge Strategist, published by De Gruyter in 2019. Four other titles in the series are forthcoming:
- Powell, Timothy W.: The Value of Knowledge (2020)
- Garfield, Stan. Handbook of Community Management: A Guide to Leading Communities of Practice (2020)
- Stepanek, Marcia: Knowledge Services and Knowledge Strategy: Closing the New Digital Divide (2021).
- Edler, Beatrice: Knowledge Services and Privacy-by-Design: The Nature of Doing Business in Modern Innovation (2022)
The new series presents and discusses new and innovative approaches to knowledge sharing used in all fields of work, with authors chosen to provide critical analysis of issues and present solutions to selected knowledge leadership challenges. Since knowledge services is industry and workplace agnostic, the series strives to present practical solutions that can be applied in all institutions worldwide. It thereby contributes significantly to improvements in knowledge management, knowledge services, knowledge strategy development, and knowledge sharing within the organization.
More information about the series, including suggested authors and/or titles, and further details, Guy can be contacted at firstname.lastname@example.org.
Dale R. Stanley
Dale Stanley is SMR International’s Senior Consultant and Marketing and Operations Manager. A knowledge services executive with extensive experience in leading and developing KM/knowledge services functions, Dale is known for his ability to build, train, lead, and inspire high-performance teams, and for his skill in developing innovative KM/knowledge services systems, including state-of-the-art information management. At SMR International, Dale and Guy have worked together on a number of important knowledge strategy development assignments for such clients as the Dag Hammarskjöld Library United Nations, NY, the International Finance Corporation and the Library and Archives of Development (both for the World Bank Group), Millward Brown, and the United States Agency for International Development (USAID).
From 2010 to 2013, Dale served as a Faculty Facilitator for the M.S. in Information and Knowledge Strategy program at the School of Professional Studies at Columbia University in the City of New York where he was a Capstone Advisor and Subject Matter Expert in change management and knowledge strategy development, his particular specialties. Dale co-authored “Change Management and Change Implementation: The Fundamental Knowledge Services Competency” in Knowledge Services: A Strategic Framework for the 21st Century Organization, published in November, 2016.
With SMR International, Dale has management responsibility for SMR’s strategic learning activities for the corporate sector and, as noted, Dale is responsible for content and instruction for the Click U Certificate Program in KM/Knowledge Services in SMR’s strategic alliance with SLA. Learn more at Dale’s Profile on LinkedIn.
Deborah (Deb) Hunt
Deb Hunt is SMR International’s Strategic Learning Specialist. Recognized as an innovative knowledge strategist throughout both the library and information science profession and in organizational management, Deb is a Past-President of the Special Libraries Association (SLA). She is Library Director, Mechanics Institute, San Francisco CA, and as an expert in knowledge leadership, Deb is quoted extensively in “Leadership and Knowledge Leadership” in Knowledge Services: A Strategic Framework for the 21st Century Organization, published in November, 2016.
Deb is the founder and a long-standing principal with Information Edge, the Knowledge Services/Knowledge Strategy consultancy in Leandro, CA. In consulting practice since 1987, Deb has built a strong track record of working with clients to empower them to tap into the organization’s intellectual capital and to find and utilize the information that resides inside and outside the organization. Her specialties include information/knowledge assessment, enterprise content management, document management, digital asset management, in-depth and value-added research, competitive intelligence, and library automation. Deb is a certified AIIM ECM (Enterprise Content Management) Practitioner.
With David Grossman Deb co-authored The Librarian’s Skillbook: 51 Essential Career Skills for Information Professionals. Additionally she serves on the faculty of Diablo Community College’s Library Information Technology Certificate Program, teaching four courses (Introduction to a Career in Library and Information Technology, Acquisition of Library Materials, Job Search Skills for Library Personnel, and Internet Skills for Library Personnel). At SMR International, Deb has teamed for several years with Guy St. Clair and Dale Stanley as a workshop leader, conducting webinars and on-site strategic learning programs for SLA’s KM/Knowledge Services Certificate Program and at the SLA Annual Conference. Learn more at Deb’s Profile on LinkedIn.
Susan (Sue) Henczel, PhD
Sue Henczel is SMR International’s Audit Specialist. An experienced information and knowledge management practitioner, Sue is known for her ability to plan, direct, perform and evaluate audit processes related to information management and knowledge services. Her expertise includes information and knowledge auditing and the associated components of data analysis and evaluation, metrics and statistical framework development.
Throughout her career Sue has worked extensively for the information management and knowledge services profession as a consultant and trainer through her networks in Asia, the United States, the United Kingdom and New Zealand. Her consultancy and training expertise have been called upon by such organizations as ASLIB (UK), United Technologies (USA), Loughborough University Business School (UK), GlaxoSmithKline (Australia), the Dialog Corporation (USA, Australia, Asia and Europe), the Special Libraries Association (USA), Sukhottai Thammathirat Open University, Bangkok and Australian Government Departments including Family and Community Services, the Australian Communications Authority (with Guy St Clair), the Australian Taxation Office, and the Department of Treasury and Finance. From 2003 to 2007 Sue was a member of the UNESCO-JFIT (Japanese Funds in Trust) Expert Group that worked with UNESCO’s Information and Communication Technology division to evaluate ICT professional development programs for librarians in Asia.
Sue is the author of the seminal book on the information audit published in 2001 by De Gruyter as a volume in Guy’s Information Services Management Series. Her audit work is quoted extensively in Knowledge Services: A Strategic Framework for the 21st Century Organization. She has also authored many articles and papers that focus on the importance of the auditing process to the development of successful knowledge services processes and practices. Links to many of her publications can be found on ResearchGate https://www.researchgate.net/profile/Susan_Henczel
Sue was awarded an Special Libraries Association (SLA) Fellowship in 2006 and an SLA Presidential Citation in 2008 for her services to the association and the profession. Sue achieved her Doctorate in 2016 and during her time as a doctoral student from 2013 to 2016 Sue lectured in the Masters of Information Management program at RMIT University in Melbourne, Australia.
A member of SMR International’s global team, Sue will provide advice and direction on knowledge audit initiatives, and support for SMR International knowledge strategy development work. Learn more at Sue’s Profile on LinkedIn.
Nerisa Jepkorir Kamar
Also a global member of SMR’s team, Nerisa Jepkorir Kamar represents SMR International in Africa. As the company’s Knowledge Management Consultant for Sub-Sahara clients, Nerisa is recognized for her knowledge management (KM) expertise among colleagues in several African countries. She has a strong background in information and knowledge management and with her expertise provides professional advice for a wide variety of assignments relating to KM, knowledge services, and knowledge strategy development. As organizations seek to build a strengthened framework for enterprise-wide knowledge development, knowledge sharing, and knowledge utilization (KD/KS/KU), Nerisa’s skills are applied in many different client situations. She is based in Nairobi, Kenya, and her background includes work with the Knowledge Management Unit of UN-HABITAT (the United Nations Human Settlements Programme) and the agency’s Vieira de Mello United Nations Library at Nairobi, IAO (Information Africa Organization), Egerton University (where she was a specialist in e-library management and course content development, leading the effort for the inclusion of KM in academic programs), and the Management University of Africa, where she participated in the development of institutional knowledge strategies.