In its unique role as the primary training and development and management consulting practice offering advice about knowledge services as a practical management and leadership framework, SMR International provides expertise in strategic briefing and planning for new ways of ensuring that information, knowledge, and strategic learning are shared in the organization. Since 1984, the company has been committed to the integration of strategy, research, and management expertise, believing that each informs the others. SMR International is known for the company’s research on client needs and assists clients through the following products and services:
- Knowledge strategy development—particularly transition planning—for enterprise-wide knowledge services, including an advisory service for organizations moving from print knowledge assets to the management of digitized knowledge assets
- Knowledge services audit design and implementation, combining the methodologies of the standard needs analysis (asking what knowledge resources and services people require to do their work), the information audit (which determines how knowledge assets are actually used), and the knowledge audit (which looks at knowledge assets, how they are produced, and by whom)
- Management reviews in enterprise-wide information, knowledge, and strategic learning delivery, including knowledge development/knowledge sharing/knowledge utilization (KD/KS/KU) studies.
With clients and colleagues throughout the world and a team of global associates specializing in knowledge services management in all business areas, SMR International stands ready to advise enterprise leaders as they transition to a knowledge culture.