From my perspective, and based on my observations as I move about the knowledge services community, the attributes of the new KM are becoming clear. Whether I’m working with clients or participating in discussions about KM and knowledge services (including quite a lot of just chatting and general conversation with pals and professional colleagues), there …
Talking the Talk: Moving from KM to Knowledge Services
It was about ten years ago that those of us working in KM began to realize that we needed something less amorphous and vague than the term “knowledge management.” As I noted in the last post, “knowledge management” just caused too much confusion when we tried to describe our work. As we tried to convey the …
Thinking About: Your KM/Knowledge Services Strategy
For knowledge services managers dealing with enterprise-wide knowledge strategy, the newest issue of the McKinsey Quarterly Monthly Newsletter is an attention-grabber. [Note: you need to register to read the complete issue. Registration directions should come up when you first open the link.] Here’s how the authors get our attention: “Do you really have a strategy—crisp …
Collaboration + Knowledge Sharing = Knowledge Services
Collaboration is too important to neglect. Whether managers create a collaborative environment where collaboration “just happens,” or if strategic efforts are made to ensure that people collaborate, it’s now clear that the successful organization is one in which collaboration is a critical building block. Some years ago, Edward M. Marshall – who might have been …
3 Cs for Strategic Knowledge Professionals
Referring to Alan Bryant’s 2009 three things that “matter” for managers: competence, confidence, caring. How do these apply in the KM/knowledge services arena? A story for readers.