[Guy St. Clair met Madelyn Blair at the recent KM Education Forum Summit in Washington. In their conversation, Madelyn described how asking two simple questions could lead to great success in identifying competencies for knowledge workers. Thanks to Madelyn for sharing this remarkable technique with SMR’s readers.] The business needed to look more carefully at …
The New KM: A Personal View
From my perspective, and based on my observations as I move about the knowledge services community, the attributes of the new KM are becoming clear. Whether I’m working with clients or participating in discussions about KM and knowledge services (including quite a lot of just chatting and general conversation with pals and professional colleagues), there …
Talking the Talk: More on Knowledge Services
Sometimes it seems a little too easy, doesn’t it? A little too simplistic. And, yes, in our work we are often asked: cannot knowledge management do the job? Why must KM converge with information management and strategic learning in this discipline called knowledge services? There are two reasons. The first is that in today’s business and research environment, the management …
