SMR Management Action Plans for Knowledge Services (SMR MAPs), by Guy St. Clair & Dale Stanley
- Building the Knowledge Culture: The Knowledge Services Effect
- The KM/Knowledge Services Continuum: Building the Knowledge Services Strategic Framework
- Enterprise Content Management (ECM) for Knowledge Services: A Strategic Approach to Knowledge Asset Management
- Critical Success Factors: Management Metrics, Return-on-Investment, and Effectiveness Measures for Knowledge Services
