SMR’s Knowledge Services Blog (formerly called “Knowledge Services Notes”) is the continuation of SMR International’s corporate blog, the content we posted between 2009 and 2015. With the “new” blog, occasional posts provide information, comment, or other content relevant to SMR International’s core business (consulting services, strategic learning, and publishing). Other content is published in SMR Briefings and SMR Special …
Knowledge Services — The Recurring Question
A colleague — recently installed as the Knowledge Services Manager in a large organization — has asked for advice about how to explain knowledge services. He is proud of his new title, and he is comfortable with what he is expected to bring to the organization that has employed. Nevertheless, he often gets as the question we all …
How Does Knowledge Services Work?
The previous post described two questions often asked about knowledge services: “How do I describe knowledge services?” and “How does knowledge services work?” In responding to the second question, we try to give the person asking the question an opportunity to apply knowledge services in a real-life situation. In my opinion the process is relatively simple, and I provide …
Explaining Knowledge Services
Recent posts have suggested “tweaking” some of our definitions of knowledge services (see Nov 5 and Nov 12). But are we just talking to ourselves? A conversation with a colleague reminded me that much of our content is directed to people who know what knowledge services is all about. But what about those situations when we have …
Other Voices: KMWorld 2015 — One Participant’s Impressions
[Editor’s Note: We welcome Guest Contributor Johel Brown-Grant, Ph. D. Johel is Knowledge Management Analyst, Office of Inspector General United States Postal Service, Washington, DC. His Twitter contact is @KMbyDrGrant and his email is 1johel@gmail.com. We are extremely pleased to share Johel’s “review” of the conference with clients and colleagues. — GStC] KMWorld, one of the country’s leading knowledge management organizations, recently (Nov. …
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