Welcome to 2011 and what I’m seeing as a new world for KM/knowledge services. More and more people, it seems to me, are speaking about knowledge strategy and the importance of the connection between an organization’s business/management strategy and its knowledge strategy.
At the same time, KM has been around long enough that we’re now seeing considerable re-evaluation – you might call it – of the whole approach to organizational KM. Here at SMR International, we use the knowledge services construct (merging information management, knowledge management, and strategic learning) as the expanded framework for KM. It’s perfect, and knowledge services provides tangible and measurable results for SMR’s clients.
But the basic question remains: as companies seek to re-evaluate KM and, particularly, as corporate management looks for better KM tools and techniques, what works? What’s best?
What are some of the KM/knowledge services models you believe are working? What’s broken? What needs some tweaks?
What’s the next step in your organization?