THE HEALTHCARE INDUSTRY IS A GOOD PLACE TO START One of the good things about modern society is the enormous diversity of professional work that moves society forward. One of the difficult things about modern society is all this professional diversity. It’s a challenge for a great many people to understand just what it is …
Closing the Digital Divide in Africa
DEALING WITH DRUCKER’S “RESPONSIBILITY GAP” IN AFRICA A new special report from SMR International takes a look at efforts to train Africa’s youth in ICT and KM skills. Linking that effort to recent attention about the “responsibility gap” from the Drucker Institute at Claremont Graduate University, the report (“Closing the Digital Divide: Dealing with Drucker’s …
3 Cs for Strategic Knowledge Professionals
Referring to Alan Bryant’s 2009 three things that “matter” for managers: competence, confidence, caring. How do these apply in the KM/knowledge services arena? A story for readers.
Four Keys to Culture Change
Four key steps ensure success in culture change with respect to KM/Knowledge Services: a formalized strategic learning functional unit in the organization, ongoing opportunities for awareness-raising about the value of KM/Knowledge Services, senior management sponsorship for KM/Knowledge Services, and structured succession planning to ensure that knowledge is shared and available after employees leave a position.
John Cotton Dana and Knowledge Services
Learn how John Cotton Dana was defining knowledge services when he founded the Special Libraries Association
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